i compile this data as a notice for consumer protection and to call attention to the injustice of being smashed in the head and forced to front my own medical bills which as an unempoyed american feels quite SICKO.
as you can see from the correspondence, trails of incompetence and obscuration.
also note that could i have afforded medical treatment i would have done everything in my means to preserve my health and get to the bottom of this.
pictures are from 22 december 2010.
st christopher's camden boss nick evan fronted me 10 british pounds to get to the clinic.
i was dazed.
he instructed the cabby.
i waited hours for treatment.
a fellow patient took the pics.
a london physician who i saw when i revisited the clinic 24 december 2010 said i likely had a concussion with internal bleeding. he said wait a few weeks. i was in pain long after that and felt like a part of my brain was irrevocably altered.
the swedish attending physician said that i had internal bleeding, but refrained from radiation of deeper tests, a move which i now deeply feel sorry about.
if the NHS of england had given me tests the risk of the radiation they said would outweigh the benefit of knowing the extent of damage.
i however feel that the damage was so severe that the sacrifice of radiation would be mitigated by understanding what i already knew, that the blow was so hard to my skull that i did indeed receive brain damage.
that i was high IQ to start with is a blessing.
or that the brain exhibits neuroplasticity and regeneration in the face of injury.
notice how neil wyborn of the insurance firm blames me.
after the accident the hostel removed the broken hydraulic levers which were meant to hold up the luggage cases to remove convincing evidence that their staff had left this broken equipment in the youth hostel in defiance of the hotel innkeepers act which demands safety and working equipment.
for anyone anywhere traveling on a budget, consider the negligence and unkindness of the beds and bath ltd st belushi's christopher's hostel network.
http://www.st-christophers.co.uk/london-hostels/london/camden
Message body
When do you want to meet? I am available all that week.
Please note our new address below.
Kind regards,
Mike Greenstein
GOODGE LAW
A: Shropshire House, 179 Tottenham Court Road, London W1T 7NZ
DX: 134204 Tottenham Court Road (2)
T: 020 7636 9222
F: 020 7637 3553
Regulated by the Solicitors Regulation Authority (No. 344624)
Message body
i will be in london 28 june
i believe we should meet about settling my claim with beds and bars for the head injury.
tell me if i should bring my medical receipts from sweden.
they have been very negligent.
i will be in town for work.
mary eng
Message body
i hope i do not have to refer this to my US attys.
your failure to adequately asses my head injury medical expenses and ongoing head pain will suit you poorly when we review the history of my repeated attempts to assess the damage.
thank you for a prompt response
re: concussion and damaged luggage case at camden 23 december 2010
Message body
Dear Miss Eng,
Our Reference: LNX3824181
Your reference: Your accident, 23rd December 2010
I can confirm that we have had an opportunity to investigate liability in this matter.
I must make it clear that when claims are submitted to us for consideration there is no automatic right to compensation. What must be shown is that our insured were in some way negligent, or had breached a statutory duty. In this case the Occupiers Liability Act will apply. The Act places a ‘common duty of care’ on occupiers. In this case the occupier is our insured, and the duty benefits visitors, such as you. The important part of this Act is section 2(2) which states:
“The common duty of care is a duty to take such care as in all the circumstances of the case is reasonable to see that the visitor will be reasonably safe in using the premises for the purposes for which he is invited or permitted by the occupier to be there.
I have taken the various elements of this claim into account in coming to my decision on liability.
My investigation has shown that you had identified that the support arm of the luggage cage was not working, and you decided to fix it yourself. You placed your head inside the cage but failed to support the lid, which fell shut. Without the support arm in place, it is foreseeable that it might do that.
I am afraid that our insured cannot be held responsible for your actions in the circumstances.
Accordingly, while I have every sympathy for you and regret that this incident has occurred, I do not believe that the incident was caused by any fault on the part of our insured, and we have no offer of compensation to make to you.
However, you are of course entitled to legal advice and if you still wish to pursue your claim I recommend that you seek the advice of a solicitor who will be able to give you an objective view as to the merits of your claim, and advise you how you might wish to proceed.
Yours sincerely
Zurich Insurance Plc
Po Box 10728, Birmingham, B16 9XT
Zurich Financial Services (UKISA) Limited and Zurich Insurance plc are members of the Zurich Financial Services group of companies, of which the ultimate parent company is Zurich Financial Services Ltd, a company registered in Switzerland (number CH-023.3.020.5108).
Zurich Insurance plc is a public limited company incorporated in Ireland, Registration No. 13460, Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland; UK branch registered in England and Wales, Registration No. BR7985, UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Irish Financial Regulator and subject to limited regulation by the Financial Services Authority. Details about the extent of its regulation by the Financial Services Authority are available from us on request.
Zurich Financial Services (UKISA) Limited is registered in England and Wales under company registration number 01860680, with its registered office at UK Life Centre, Station Road, Swindon SN1 1EL. Zurich Financial Services (UKISA) Limited is a holding company of the life business in the UK. The following subsidiaries are authorised and regulated by the Financial Services Authority, are registered in England and Wales under the stated registration numbers, and have their registered office at UK Life Centre, Station Road, Swindon SN1 1EL: Zurich Assurance Ltd (2456671), Zurich Intermediary Group Limited (1909111), Zurich Independent Wealth Management Limited (2088643), Zurich Advice Network Limited (492466), Sterling ISA Managers Limited (2395416). Sterling is a trading name of Zurich Assurance Ltd.
Any views or opinions expressed in this email are those of the author only. Communications will be monitored regularly to improve our service and for security and regulatory purposes.
The information contained in this message is confidential and may be legally privileged. This message is intended for the addressee(s) only. If you are not the intended recipient, please do not read, copy or otherwise use it and do not disclose it to anyone else. Please notify the sender of
the delivery error and then delete the message from your system. Thank you for your assistance.
Message body
due to the negligence of your clients i have a horrible scar and headaches
to to the horrifying concussion i suffered due to their broken dangerous luggage
case which almost killed me when the broken trap fell and slammed me on the head
inducing extreme nausea
headaches which persist
a huge scar and copious blood and mangled flesh
where is your sense of ethics
where is your due diligence
mary eng
0721671705
maryeng1 skype
maryeng1@gmail.com
http://braingarbagedystopie.blogspot.com/Message body
thank you for your prompt response and investigation.
i do not appreciate how slowly your companies have proceeded or the fact that
they have ignored my claims and failed to update me of the status.
i would appreciate it in the future if you would give me a complete and
exhaustive detailing of what your company does other than delay.
as for inappropriateness, i consider it inappropriate to overbill me and for me
to pay out of pocket medical expenses and to receive scarce communications
regarding your liability.
it is unethical for you not to accelerate the process and communicate clearly
and promptly.
the injury to my person was a near lethal assault causing immense pain. if i
had died following the event, you would not be delaying, you would suffer
criminal investigation.
there were several witnesses as well as a tampering with the evidence, removal
of the broken component, rudeness on the part of the staff, and hours i spent at
hospital, all with no recompense and scarce communication.
if someone you loved received such a lifethreatening blow to the head as did i
you would demand swift justice.
to take advantage of me as i was medicated in pain and underrepresented is the
height of corruption.
please communicate with me, and do not leave me hanging, convinced of your
company's despicable character.
thank you.
i look forward to reduction in delinquency.
mary eng
Message body
i look forward to your prompt attention
mary eng
From: Neil Wyborn <neil.wyborn@uk.zurich.com>
To: mary eng <maryeng1@yahoo.com>
Cc: Martinne Modhej <Martinne@guyclarke.co.uk>; Paul Cox <paul.cox@uk.zurich.com>
Sent: Fri, March 11, 2011 11:08:11 AM
Subject: Our ref: LNX3824181
Dear Miss Eng,
We refer to the recent email that you sent to the Insured requesting an update.
Please be advised that we are still conducting enquiries into liability and will respond as soon as we are able.
May I also request that if you want to chase matters or request anything further, that you contact Zurich in the first instance.
We trust that this is acceptable.
Regards
Neil------------------------------------------------------------------------------------------------------------------------------------
 | Neil Wyborn Claims Assistant Technical
Casualty Claims Department
Zurich Insurance Plc
PO Box 10728, Birmingham, B16 9XT
Phone: +44 (0)121 697 8765
Email: neil.wyborn@uk.zurich.com |
| |
--------------------------------------------------------------------------------------------------------------------------------------
Zurich Financial Services (UKISA) Limited and Zurich Insurance plc are members of the Zurich Financial Services group of companies, of which the ultimate parent company is Zurich Financial Services Ltd, a company registered in Switzerland (number CH-023.3.020.5108).
Zurich Insurance plc is a public limited company incorporated in Ireland, Registration No. 13460, Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland; UK branch registered in England and Wales, Registration No. BR7985, UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Irish Financial Regulator and subject to limited regulation by the Financial Services Authority. Details about the extent of its regulation by the Financial Services Authority are available from us on request.
Zurich Financial Services (UKISA) Limited is registered in England and Wales under company registration number 01860680, with its registered office at UK Life Centre, Station Road, Swindon SN1 1EL. Zurich Financial Services (UKISA) Limited is a holding company of the life business in the UK. The following subsidiaries are authorised and regulated by the Financial Services Authority, are registered in England and Wales under the stated registration numbers, and have their registered office at UK Life Centre, Station Road, Swindon SN1 1EL: Zurich Assurance Ltd (2456671), Zurich Intermediary Group Limited (1909111), Zurich Independent Wealth Management Limited (2088643), Zurich Advice Network Limited (492466), Sterling ISA Managers Limited (2395416). Sterling is a trading name of Zurich Assurance Ltd.
Any views or opinions expressed in this email are those of the author only. Communications will be monitored regularly to improve our service and for security and regulatory purposes.
The information contained in this message is confidential and may be legally privileged. This message is intended for the addressee(s) only. If you are not the intended recipient, please do not read, copy or otherwise use it and do not disclose it to anyone else. Please notify the sender of
the delivery error and then delete the message from your system. Thank you for your assistance.
Message body
so sorry duncan that your company has not been forthcoming regarding a serious
injury due to negligence at your youth hostel.
i apologize to you if this is the first time this is brought to your attention.
your colleagues have been less than ethical with me.
mary eng
Message body
Dear Miss Eng,
With regards to your email below, I must once again ask you to communicate directly with Zurich Insurance in this matter. In case you did not receive my email of 7/2/2011 I can confirm the contact details below:
Insurer Zurich
Claim Ref. LNX 3824181
Handler Neil Wyborn
Contact
neil.wyborn@uk.zurich.com
As you can see I have copied in Mr Wyborn from Zurich to this email and will also contact him by phone today and ask him to contact you on an urgent basis.
I must however reiterate that it is not appropriate for any employee of Beds and Bars Ltd to discuss this claim with you and would be much obliged if you will direct all future correspondence directly to Zurich or to myself.
Kind regards
Martinne Modhej
Guy Clarke Insurance Services
2a Harwood Road
London SW6 4PH
t. 020 7731 7733 f. 020 7736
AUTHORISED & REGULATED BY FINANCIAL SERVICES AUTHORITY (FSA) THIS CAN BE CHECKED BY REFERRING TO AUTHORISATION NO. 303954
Message body
I am away until 21st March for any Marketing issues contact
duncan.robertson@bedsandbars.com for anything else call HO on 0208 600
7500
Thank you
--
Kind regards,
Murray Roberts
* Group Sales and Marketing Director*
http://connect.bedsandbars.com/__data/assets/image/0005/171149/BedsAndBarsLogo.gif
http://www.bedsandbars.com/
Overlord House, 1D Colet Gardens, Hammersmith, London, W14 9DH
Tel: +44(0) 208 600 7500 | +44 7770 883380 | Fax: +44(0) 208 600 5248
Registered Address: Beds and Bars, 1D Colet gardens, Hammersmith W14 9DH
Registered in England and Wales No. 1327896 VAT Registration No. 235-2088-77
http://connect.bedsandbars.com/__data/assets/image/0003/171147/OurBrands.gif
DISCLAIMER:Beds and Bars Ltd. This message is intended only for the use of
the person(s) ("the intended recipient(s)") to whom it is addressed. It may
contain information which is privileged, proprietary and/or confidential
within the meaning of applicable law. If you are not the intended recipient,
be advised that you have received this email in error and that any use,
dissemination, forwarding, printing or copying of this message (including
any attachments) is strictly prohibited. If you have received this message
in error, please contact the sender of this message as soon as possible. The
views or opinions expressed in this message are those of the author and may
not necessarily be the views held by Beds and Bars Ltd or any of its
associated companies.
</PRE>
This email is private and confidential. If you have received this message in error, please kindly notify us and remove it from your system.
The views or opinions expressed in this e-mail are those of the author and may not necessarily be the views held by Beds and Bars Limited. No contract may be concluded on behalf of Beds and Bars Limited by e-mail.
Beds and Bars Limited: Registered in England and Wales: Company No: 1327896: Registered Office: 1D Colet Gardens, Hammersmith, W14 9DH: VAT Registration No. 235-2088-77.
Message body
hello. delaying tactics are incomprehensible to me.
will you or will you not be forthcoming in the processing of my injury, which
was accorded to me in concurrence with your negligence and compounded by your
rude staff and delinquent assistance towards my medical needs?
i suffered a concussion with hematoma, post-concussion syndrome, and throbbing
headaches which recur, in contradiction to my previous state. i have medical
records in two countries of my ongoing suffering, and a huge scar.
i expect a full answer to my medical expenses and the pain which i endured.
your company also overbilled me for my stay, which i had to dispute with my
american bank jp morgan chase.
will your company express any ethical responsibility for your damaged luggage
case which resulted in huge scar, and medical expenses?
your failure to promptly communicate with me on this matter is to me evidence of
your lack of moral fiber.
have you requested my medical records from the emergency room in London?
i have photographs of the damage and bills from swedish medical at karolinska
institute in stockholm.
please respond promptly
mary eng
Message body
Dear Miss Eng,
I am writing concerning your email below.
I am surprised at your question concerning our clients' insurers as I have received a copy of an email from Zurich which was sent to you on 15/1/2011 confirming they are dealing with this matter.
It is not appropriate for Mr Roberts nor anyone else from Beds & Bars Ltd to now correspond with you concerning this matter. In case you did not receive Zurich's email, please find contact details below:
Insurer Zurich
Claim Ref LNX 3824181
Claim Handler Neil Wyborn
Contact
neil.wyborn@uk.zurich.com
I trust this will be in order and that you can now address your enquiries to the correct party.
Kind regards
Martinne Modhej
Guy Clarke Insurance Services
2a Harwood Rd, London SW6 4PH
T. 020 7731 7733
F. 020 7736 5484
AUTHORISED & REGULATED BY THE FINANCIAL SERVICES AUTHORITY (FSA) - THIS CAN BE CHECKED BY REFERRING TO AUTHORISATION NO, 303954 ON THE FSA WEBSITE.
Before printing, think about the environment
Message body
who again are your insureres, and why are they not communicating with me?
can you communicate with them regarding my medical expenses?
i spent several thousand kronor for the neurologist report and had weeks of my life ruined in extreme pain, followed by recurring headache and persistent throbbing in the front of my braincase under my skull.
you would never wish such a hard crack on the skull of any human being, especially a loved one.
i appreciate your prompt response.
can you give me the name of who to contact to see if there is any progress towards the insurance?
there seems to be an unusual delay and failure to communicate with me.
is this normal?
i was afraid my file was lost to deliberately evade responsibility.
it is good to know that you think your insurers are working on the case, but as they are not communicating with me, i have reason to inquire why and when they will or if they have lost my file.
please assist in this matter.
i still have headaches from this event and a very ugly scar, and had entire month of my life obscured by pain.
one can never buy back one's health and peace of mind.
i appreciate your prompt response in advance and feel free to forward this on to the insurers to remind them of my suffering.
for 25 british pounds,i received a month and more of pain, excesses of futile emails to ineffective bureaucracy, very little sympathy, a huge ugly scar, and many many hours wasted in trips to the hospital, and the fog of taking medication for pain.
the headaches return and may be with me for life.
the internal damage to my brain and the concussion and post-concussion syndrome are no laughing matter and deserve prompt attention.
thank you
maryeng1 skype
mary eng
Message body
Dear Ms Eng,
Thank you for your email I hope you are feeling better.
Our company is not dishonest you are aware that the matter is being
dealt with by our insurers it is therefore not usual practice for us
not to communicate other than through this channel.
On 7 Feb 2011, at 00:59, mary eng <
maryeng1@yahoo.com> wrote:
> why the delay on your promised response
>
> is your company dishonest?
>
>
>
</PRE> This email is private and confidential. If you have received this message in error, please kindly notify us and remove it from your system.
The views or opinions expressed in this e-mail are those of the author and may not necessarily be the views held by Beds and Bars Limited. No contract may be concluded on behalf of Beds and Bars Limited by e-mail.
Beds and Bars Limited: Registered in England and Wales: Company No: 1327896: Registered Office: 1D Colet Gardens, Hammersmith, W14 9DH: VAT Registration No. 235-2088-77.
Message body
why the delay on your promised response
is your company dishonest?
Message body
what is the word from the adjustor and why the delay?
mary eng
head injury
i continue to have pain regarding this issue
Message body
so thankful
my full name mary rose lenore eng
at the time of the accident i attended the warren street A&E on the 22, and the 24th december
since then i spent 2000 kronor on swedish karlinska institutet in stockholm for the ongoing headache. i have a comprehensive report form the neurologist here who thinks a hematoma was likely. the neurologist in UK said i was experiencing post concussion syndrome.
i also have a very disfiguring scar.
birthdate: xxxxx
address at hospital i gave as the st christophers inn
but my full mailing address is xxxxx USA
the luggage case was a very heavy unwieldy thing with a broken hydraulic prop.
so that i might benefit from its anti-theft feature, i decided to try to see how to make it stay open, without crashing down.
as i sat down to attempt to fix or reinstall the broken prop, without which he case is uselessly having the heavy top slam down, the case fell on my head.
two cases were similarly broken in the room.
st christophers removed the broken arm prop ( much as a hood of a car would have) after the accident because they realized it provides evidence of their negligence, but i have photographs
my skype is maryeng1 american number 503 xxxxxxxxx
i may be sending several months in stockholm to job seek.
but please consider the life threatening nature of this blow, the extreme crack to my head resulting in a month long headache, spurting blood, nausea, a scar, the time i have had to research and write letters, my swedish medical expense as a non-citizen, and the extreme confusion it has caused me to be in so much pain for my entire holiday and the fact that st christophers even overbilled me, when i wasted 8 hours at the clinics on three occasions.
such that really, my time is valuable to me and my health.
these cases are heavy and of poor design and broken, and used to deter theft.
i promptly moved to another hostel, where the lock on my locker was cut and my eyeglasses stolen value 600$
which i moved to get away from the scene of the accident and the rudeness shown me by st christophers.
i appreciate all efforts to cause the management to be more respectful towards the health and safety of the guests and have a proper procedure for accident and better human relations and better maintenance to protect against liability in the future.
proper prevention would have protected me from an embarrassing scar and the pain i have suffered and the ongoing headache, which may bother me for a long time, as i stay awake nights still with throbbing in the front of my brain.
if it is necessary for me to travel back to england to be evaluated extensively there, i will.
as your company might assess a a sum towards the negligence----i am the one that may have long term health consequences.
and while i most certainly Hope for the headaches to go away and the painful throbbing on my forehead----hoping is not enough.
if you asked me, for what price would you sustain a head blow of this magnitude, i would say none.
this was one of the most fearsome things that ever happened to me, besides being strangled raped or carjacked, which all happened in the usa.
as i regained consciousness, my first concern was braindamage.
i have read news stories of the permanent brain damage boxers endure in their sport, and it was with horror i instantly began to fear (and still fear) the permanent damage to my intelligence, which is to me obviously, priceless.
i write this in tears, as it brings me great distress.
mary eng
|
Message body
Our Insured - Beds & Bars Ltd
Accident Date - 22.12.10
Dear Miss Eng,
Thank you for your notification of claim.
Please note we act as the public liability Insurers for the above and are currently undertaking our enquiries and will respond to you with our decision on liability at the earliest opportunity.
We deal with claims on a negligence basis and in order to assist with our investigation, we would be grateful if you could explain exactly what happened in your own words and why you feel that the Insured have been negligent?
It is also a government requirement that all claims for personal injury are recorded on a government database. In order for us to comply with this, we require your full name, address, date of birth and name of hospital attended so that this matter can be added to the system.
We thank you for your assistance and look forward to your reply in due course.
Regards
Neil
Insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS) Ltd and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help us to check information provided and also to prevent fraudulent claims. We will pass information relating to this incident to the appropriate register(s) and in dealing the claim we may search the registers. Please advise your client accordingly.
------------------------------------------------------------------------------------------------------------------------------------
 | Neil Wyborn
Claims Assistant Technical
Casualty Claims
Zurich Insurance Plc
PO Box 10728, Birmingham, B16 9XT Phone: +44 (0)121 697 8765, Internal: 7751 4765
Email: neil.wyborn@uk.zurich.com |
| |
--------------------------------------------------------------------------------------------------------------------------------------
Zurich Financial Services (UKISA) Limited and Zurich Insurance plc are members of the Zurich Financial Services group of companies, of which the ultimate parent company is Zurich Financial Services Ltd, a company registered in Switzerland (number CH-023.3.020.5108).
Zurich Insurance plc is a public limited company incorporated in Ireland, Registration No. 13460, Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland; UK branch registered in England and Wales, Registration No. BR7985, UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Irish Financial Regulator and subject to limited regulation by the Financial Services Authority. Details about the extent of its regulation by the Financial Services Authority are available from us on request.
Zurich Financial Services (UKISA) Limited is registered in England and Wales under company registration number 01860680, with its registered office at UK Life Centre, Station Road, Swindon SN1 1EL. Zurich Financial Services (UKISA) Limited is a holding company of the life business in the UK. The following subsidiaries are authorised and regulated by the Financial Services Authority, are registered in England and Wales under the stated registration numbers, and have their registered office at UK Life Centre, Station Road, Swindon SN1 1EL: Zurich Assurance Ltd (2456671), Zurich Intermediary Group Limited (1909111), Zurich Independent Wealth Management Limited (2088643), Zurich Advice Network Limited (492466), Sterling ISA Managers Limited (2395416). Sterling is a trading name of Zurich Assurance Ltd.
Any views or opinions expressed in this email are those of the author only. Communications will be monitored regularly to improve our service and for security and regulatory purposes.
The information contained in this message is confidential and may be legally privileged. This message is intended for the addressee(s) only. If you are not the intended recipient, please do not read, copy or otherwise use it and do not disclose it to anyone else. Please notify the sender of
the delivery error and then delete the message from your system. Thank you for your assistance.
Message body
amazing talking to you mike greenstein!---next day i went to the karolinska intstitute and got reviewed and records made
the doctor was very good and gave comprehensive report.
had to pay out of pocket.
receipt
will wait for this guy clarke insurance adjusters response
until then still having headache and scar is not looking so good
will give it some more time
just keeping you in the loop should we need to take action
which with the ongoing headache it seems my health should not just be destroyed with total impugnity/lack of indemnity
thank you for everything especially including the therapy aspects of legal consultation---it is empowering to help me advocate on my own behalf too!
thank you for your good work!
mary eng
Message body
hello there! mary eng, here. i have new medical report. in sweden now and attended medical here at karolinska intitute where i saw a neurologist for the ongoing headaches after the injury at camden st christophers inn 22 december 2010.
my bill to enter the swedish system is 2000 kronor.
the doctor sees ongoing evidence of a concussion. the potential for hematoma he sees, despite contraindication of radioactivity exposure for MRI.
i have his report, and we can obtain the two reports from the warren street accident clinic.
i am still in pain and must take several doses of ibuprofen every day to deal with the pain.
your case was broken and defective and as i tried to fix the broken latch i was knocked unconscious and bleeding by the heavy case.
i could have been killed or blinded.
as now it is weeks of pain in my head---and a ruining of my trip to europe---what are you doing towards your responsibility for safe and habitable dwelling and towards my medical expenses?
i have a disfiguring and swollen scar on my forehead which i cover now with a hat.
it is embarrassingly ugly.
what is beds and baths going to do about my medical expenses and my ongoing pain?
would you wish this on your daughter or sister?
please do not delay in responding.
mary eng
maryeng1 skype
my head is throbbing as i write, and i have lost immeasurable sleep due to this
my permanent mailing address in the states
Message body
i have had a two week headache since being slammed by your defective luggage case
you overbilled me and i spent hours at the a&e and have huge scar. your manager was quite rude to me.
it ruined my holiday and i have been taking ibuprofen to deal with the pain
so the last thing i want is spam |
Message body
pending hearing from bed and bath's insurers perhaps it is better to wait. i am outside of london as well, and willing to return, but it would be best if it were completely effective and not a waste of my time and expense. i think it might be better to hear what comes from the insurer. do you agree?
or should we begin some other method towards processing a claim.
forgive me that i am a stranger to UK law. when you say "claim" i think of something like US "suit."
but if the insurance company were to offer something amenable, might that be best, or would it be an unwise relinquishment of a more substantial figure?
i really do not know. i traveled outside london to get away from the smog and the rude people. i will and can return, it just will be some expense and trouble. so tell me what is best or if anything can be communicated via post or email, that would be best. mary eng |
Message body
Dear Miss Eng
Thank you for your mail I am sorry that you haven't heard from our insurers yet I have copied our Broker in so that he can chase them for you.
Please let me know if you have not hear from them within the next week.
Message body
i am still taking pain medicine for the ongoing headache from the incident at camden hostel on the 22 of december for which i went to A&E twice. will you be forthcoming about your insurance coverage? what kind of protection are they offering. if there will be a continued delay, will you at least inform me of a possible time line.
also the cut into my forehead is making quite a scar.r
if i need to be reviewed by doctors again to verify the inflammation or the scarring, i will do so.
i am sure you wouldnt want this to happen to someone you love, especially as a foreigner in another nation.
mary eng
maryeng1 skype
Message body
regarding my two days at camden for which due to nick evans lack of respect i am paying for an extra day of tenancy
the implied warrant of habitability and safety was breached. so it is in no way fair to hold me to the terms of your agreement regarding forfeiture of the third day of rent, when i have so obviously suffered. to be billed an extra night when i my head is still throbbing and keeping me awake six days later.
i am paying you an extra 20 quid for nothing except to get away from the rudeness and scene of a painful near death experience where i seriously feared for my life and my future cognition. my mind is very valuable to me. i was extremely worried i would receive cognitive damage from the blow. i am a serious student and my mind is valuable to me.
imagine paying some one 60 pounds to scar your face and give you a concussion and sore neck lost sleep, lost hours at clinic, throbbing brain.
i hope you investigate a more adequate human relations approach, as this level of rudeness and insult is very demeaning. in the internet age, it is very important to be safe, and polite.
you might also consider the UK hotel proprietors act of 1956 http://en.wikisource.org/wiki/Hotel_Proprietors_Act_1956 which expresses liability for damaged property
and this case the damaged property is my head and my face and my health
i am very interested in business ethics and find this treatment very cruel thus far
mary eng
i visited camden to find out why my refund was not processing, or why no one was communicating with me. and to be treated so rudely, again, is quite astounding
|
Message body
the implied warrant of habitability and safety was breached. so it is in no way fair to hold me to the terms of your agreement regarding forfeiture of the third day of rent, when i have so obviously suffered. to be billed an extra night when i my head is still throbbing and keeping me awake six days later.
imagine paying some one 60 pounds to scar your face and give you a concussion and sore neck lost sleep, lost hours at clinic, throbbing brain.
i hope you investigate a more adequate human relations approach, as this level of rudeness and insult is very demeaning. in the internet age, it is very important to be safe, and polite.
you might also consider the UK hotel proprietors act of 1956 http://en.wikisource.org/wiki/Hotel_Proprietors_Act_1956 which expresses liability for damaged property
and this case the damaged property is my head and my face and my health
i am very interested in business ethics and find this treatment very cruel thus far
mary eng
i visited camden to find out why my refund was not processing, or why no one was communicating with me. and to be treated so rudely, again, is quite astounding
|
Message body
Miss Eng,
Further to your complaint i can re-assure that i have refunded the 2 unused nights from your recent stay with us at Camden St Christophers.
You say in your letter that you handed to the bar on todays date, that you used only 2 nights out of the original 5 booked, however i did inform you at the time that any booking requires a 24 hour cancellation period and as you decided to leave within this time period you were also charged for the 3rd night. A refund of £41 was credited to you account from ours on the 24th December 2010.
I have spoken to the credit card company who have assured me that this has happened although it can take up to 10 working days to arrive in your account. Being that the refund was issued on the 24th of December and that the 25th, 26th, and 27th were all public holidays in the u.k. and also noting that Saturday 1st January 2011, and Monday 2nd are also public holidays i would expect your refund to hit your bank around the 5th.
Please contact your card issuer if you require confirmation of this.
Also i would like to ask you to refrain from re-entering the premisies here and would also kindly ask you to direct all correspondance to Murray Roberts who has been dealing with your complaint at a director level since you involved your lawyers and our insurerers.
Nick Evans
This email is private and confidential. If you have received this message in error, please kindly notify us and remove it from your system. The views or opinions expressed in this e-mail are those of the author and may not necessarily be the views held by Beds and Bars Limited. No contract may be concluded on behalf of Beds and Bars Limited by e-mail. Beds and Bars Limited: Registered in England and Wales: Company No: 1327896: Registered Office: 1D Colet Gardens, Hammersmith, W14 9DH: VAT Registration No. 235-2088-77.
Message body
i stayed 22, 23 december at camden hostel room 8.
i spent two hours of the night of the 22 at A&E due to the defective luggage case which concussed me.
i however i paid for 22,23,24,25,26
nick evans said it would be possible to redebit my account. so i need to travel to camden to make sure this hapens`/ or can you assure me that it has been done?
i essentially paid 100lbs to be whacked in the head waste 3 hours in clinic, have nick be rude to me, scar my forehead, and waste time writing emails to deal with it.
can you assure me i have the refund of the nights i moved out, if not the entire sum. no one will answer the phone at camden.
the first night i was hit on the head by a defective luggage case which caused me a headache for four days and a concussion and a scar on my forehead.
a manager at bath and abars, murray roberts is investigating an insurance claim.
in the meantime i want to be refunded the nights i did not stay at the camden hostel, if not the entire experience which has ruined my holiday with pain.
mary eng
--- On Sat, 12/18/10, Group Bookings <group.bookings@bedsandbars.com> wrote:
From: Group Bookings <group.bookings@bedsandbars.com>
Subject: Re: Your Confirmed Booking from hostelworld.com
To: "mary eng" <maryeng1@yahoo.com>
Date: Saturday, December 18, 2010, 6:49 AM
Hi Mary,
Sorry to hear that. So i can cancel your booking for tonight, but you dont have booking for tomorrow. Do you want me to change your booking for tomorrow or you not coming at all?
Kind regards,
Jaroslav Kozdera
Reservations Agent
How would you rate my service today? http://bookgroups.co.uk/feedback
On 18 December 2010 14:44, mary eng <maryeng1@yahoo.com> wrote:
hey
my flight got turned around due to storm. got sent back to sweden. if all goes well i arrive in london tomorrow. i had booked for tonight and tomorrow. so i assume my booking for tomorrow night remains?
it was a very long day at the airport and on the plane to end up in the same place lulea in north sweden with so far no food except a bag of crisps and nuts i had to pay for despite the extreme inconvenience!!!!
funny world!
hope to see you tomorrow. i love camden mary eng maryeng1 skype
From: "bookings@hostelworld.com" <bookings@hostelworld.com>
To: maryeng1@yahoo.com
Sent: Sat, December 18, 2010 2:33:25 AM
Subject: Your Confirmed Booking from hostelworld.com
![Hostelworld - sleep easy]()
Booking confirmed for mary eng. Reference no. is 505-19723045 Booking Information
St Christopher's Camden
48-50 Camden High Street
Camden NW1
London |
| Date | Room Details | Price | Guests | Total |
|---|
| 18th Dec '10 | 8 Bed Mixed Dorm Ensuite | £21.00 | 1 | £21.00 |
| Rooms Total: £21.00 |
|
| 10% Deposit (£2.10) will be billed in GBP: £2.10 |
| Service Charge: £1.00 |
| Charge on Card (Service Charge + Deposit): £3.10 |
|
| AMOUNT DUE ON ARRIVAL AT ST CHRISTOPHER'S CAMDEN: £18.90 |
|
Important Information |
A non-refundable charge of GBP£3.10 has been billed to your credit card.
Upon arrival at your accommodation the BALANCE OF GBP 18.90 IS PAYABLE.
You are due to arrive here at 4.00
For your convenience, we have stored your booking in your account in the new Hostelworld Travel Network
To download your London City Guide, click here.
To download your London Podcast, click here.
Contact hostelworld about your booking here
This is an automatic email please do not reply to this email. |
Directions to your HostelFROM HEATHROW
Piccadilly line to Kings Cross change onto Northern line, one stop to Camden Town, come out of station and walk left down Camden high street, past MacDonalds and Burger King and we are 200 metres down on left hand side.
FROM VICTORIA
catch the Victoria line to Kings Cross, change onto the Northern line for one stop to Camden Town.
FROM GATWICK OR LUTON
Thameslink train to Kings cross underground one stop on Northern Line to Camden town.
FROM STANSTEAD
Train to Liverpool Street, underground to Kings cross, change onto Northern line and one stop to Camden town.
FROM WATERLOO
Direct tube via Northern Line to Mornington Cresent or Camden town.
From Camden Town Station to the hostel
Exit Camden Town Station, and turn left into Camden High Street
Walk past MacDonald’s and Burger King
We are located 200 metres on, on the left hand side ConditionsYou pay for your room upon arrival but please make sure your credit card is valid. Cards are verified the night before arrival and bookings with invalid credit cards may be cancelled. If you have booked using a debit card, you must contact the hostel at least 24hrs before you arrival to confirm. If you are in any doubt about this please ring and confirm your booking before you arrive. Check in to all rooms is from 2.00pm onwards. ***Photo Identification in the form of a Driver Licence or Passport is Required on Check In**** - The outstanding amount is payable to the property directly upon your arrival.
- Cancellations must be notified directly to the accommodation provider at least 24 hours prior to arrival; unless otherwise stated above.
- In the event of a no show, your card will be charged for the first nights accommodation total.
- For any changes to an existing reservation, please contact the accommodation provider directly
- Should your credit card expire or your credit card details change prior to arrival, please contact the accommodation provider directly with the amended details
- In the event of cancellation, the booking deposit and booking fee are non-refundable; unless you have purchased cancellation protection.
- Please read our Terms & Conditions
- If you have a question, please see our FAQ.
|
|
About Hostelworld.comHostelworld.com brings you online bookings at thousands of hostels worldwide. Confirmed reservations at a selection of youth hostels, independent hostels and international hostels in Europe, Asia, Africa, North America, South America and Oceania. | | Get our newsletter!Packed full of news, info, deals, tips and ideas, sign up for hostelworlds monthly newsletter!
(You can unsubscribe at anytime) |
|
--
Overlord House, 1D Colet Gardens, Hammersmith, London, W14 9DH
Tel: +44 208 600 5210 | Fax: +44 208 600 5247
Registered Address: Beds and Bars, 1D Colet gardens, Hammersmith W14 9DH
Registered in England and Wales No. 1327896 VAT Registration No. 235-2088-77This email is private and confidential. If you have received this message in error, please kindly notify us and remove it from your system. The views or opinions expressed in this e-mail are those of the author and may not necessarily be the views held by Beds and Bars Limited. No contract may be concluded on behalf of Beds and Bars Limited by e-mail. Beds and Bars Limited: Registered in England and Wales: Company No: 1327896: Registered Office: 1D Colet Gardens, Hammersmith, W14 9DH: VAT Registration No. 235-2088-77.
|
Message body
oh thanks my gosh
here is my review
i dont think i will get to london fast
miss it!
bc of the seven hour queues
and finally after sleeping on the floor got a hotel courtesy of SAS. starved
but i had to speak to five levels of management and beg and plead for justice!
it could be all week.
thanks for caring and for being there!
mary eng
Message body
Hi Mary,
The only booking was for 18th and it has been cancelled already. You haven't been charged for that one so only lost the deposit paid online. Stockholm is not the worst place to be stuck at :)
Kind regards,
Jaroslav Kozdera
Reservations Agent
How would you rate my service today? http://bookgroups.co.uk/feedbackMessage body
hey cancel---stuck in stockholm so sorry.
do i have refund.
trying to get to london asap
let me know if you have available any of end of dec camden or tower locale
mary eng
Message body
now---this is really crazy regarding my reservations for the last two nites----
i just found internet to apologize and attempt to rebook for at least two nites in camden if possible
after a seven hour wait in swedish airport yesterday i am rebooked to heathrow. i might arrive tonight. a@ 10pm.
at this point i have little faith.
if so though, does camden or tower of london st christopher's have a spot for me? if so, it would be amazing!
so sorry for the delay it is beyond my control and thank you for being there!
mary eng
From: Group Bookings <group.bookings@bedsandbars.com>
To: mary eng <maryeng1@yahoo.com>
Sent: Sat, December 18, 2010 3:49:57 PM
Subject: Re: Your Confirmed Booking from hostelworld.com
Hi Mary,
Sorry to hear that. So i can cancel your booking for tonight, but you dont have booking for tomorrow. Do you want me to change your booking for tomorrow or you not coming at all?
Kind regards,
Jaroslav Kozdera
Reservations Agent
How would you rate my service today? http://bookgroups.co.uk/feedback
On 18 December 2010 14:44, mary eng
<maryeng1@yahoo.com> wrote:
hey
my flight got turned around due to storm. got sent back to sweden. if all goes well i arrive in london tomorrow. i had booked for tonight and tomorrow. so i assume my booking for tomorrow night remains?
it was a very long day at the airport and on the plane to end up in the same place lulea in north sweden with so far no food except a bag of crisps and nuts i had to pay for despite the extreme inconvenience!!!!
funny world!
hope to see you tomorrow.
i love camden
mary eng
maryeng1 skype
From: "bookings@hostelworld.com" <bookings@hostelworld.com>
To: maryeng1@yahoo.com
Sent: Sat, December 18, 2010 2:33:25 AM
Subject: Your Confirmed Booking from hostelworld.com
![Hostelworld - sleep easy]()
Booking confirmed for mary eng. Reference no. is 505-19723045 Booking Information
St Christopher's Camden
48-50 Camden High Street
Camden NW1
London |
| Date | Room Details | Price | Guests | Total |
|---|
| 18th Dec '10 | 8 Bed Mixed Dorm Ensuite | £21.00 | 1 | £21.00 |
| Rooms Total: £21.00 |
|
| 10% Deposit (£2.10) will be billed in GBP: £2.10 |
| Service Charge: £1.00 |
| Charge on Card (Service Charge + Deposit): £3.10 |
|
| AMOUNT DUE ON ARRIVAL AT ST CHRISTOPHER'S CAMDEN: £18.90 |
|
Important Information |
A non-refundable charge of GBP£3.10 has been billed to your credit card.
Upon arrival at your accommodation the BALANCE OF GBP 18.90 IS PAYABLE.
You are due to arrive here at 4.00
For your convenience, we have stored your booking in your account in the new Hostelworld Travel Network
To download your London City Guide, click here.
To download your London Podcast, click here.
Contact hostelworld about your booking here
This is an automatic email please do not reply to this email. |
Directions to your HostelFROM HEATHROW
Piccadilly line to Kings Cross change onto Northern line, one stop to Camden Town, come out of station and walk left down Camden high street, past MacDonalds and Burger King and we are 200 metres down on left hand side.
FROM VICTORIA
catch the Victoria line to Kings Cross, change onto the Northern line for one stop to Camden Town.
FROM GATWICK OR LUTON
Thameslink train to Kings cross underground one stop on Northern Line to Camden town.
FROM STANSTEAD
Train to Liverpool Street, underground to Kings cross, change onto Northern line and one stop to Camden town.
FROM WATERLOO
Direct tube via Northern Line to Mornington Cresent or Camden town.
From Camden Town Station to the hostel
Exit Camden Town Station, and turn left into Camden High Street
Walk past MacDonald’s and Burger King
We are located 200 metres on, on the left hand side ConditionsYou pay for your room upon arrival but please make sure your credit card is valid. Cards are verified the night before arrival and bookings with invalid credit cards may be cancelled. If you have booked using a debit card, you must contact the hostel at least 24hrs before you arrival to confirm. If you are in any doubt about this please ring and confirm your booking before you arrive. Check in to all rooms is from 2.00pm onwards. ***Photo Identification in the form of a Driver Licence or Passport is Required on Check In**** - The outstanding amount is payable to the property directly upon your arrival.
- Cancellations must be notified directly to the accommodation provider at least 24 hours prior to arrival; unless otherwise stated above.
- In the event of a no show, your card will be charged for the first nights accommodation total.
- For any changes to an existing reservation, please contact the accommodation provider directly
- Should your credit card expire or your credit card details change prior to arrival, please contact the accommodation provider directly with the amended details
- In the event of cancellation, the booking deposit and booking fee are non-refundable; unless you have purchased cancellation protection.
- Please read our Terms & Conditions
- If you have a question, please see our FAQ.
|
|
About Hostelworld.comHostelworld.com brings you online bookings at thousands of hostels worldwide. Confirmed reservations at a selection of youth hostels, independent hostels and international hostels in Europe, Asia, Africa, North America, South America and Oceania. | | Get our newsletter!Packed full of news, info, deals, tips and ideas, sign up for hostelworlds monthly newsletter!
(You can unsubscribe at anytime) |
|
--
Overlord House, 1D Colet Gardens, Hammersmith, London, W14 9DH
Tel: +44 208 600 5210 | Fax: +44 208 600 5247
Registered Address: Beds and Bars, 1D Colet gardens, Hammersmith W14 9DH
Registered in England and Wales No. 1327896 VAT Registration No. 235-2088-77
This email is private and confidential. If you have received this message in error, please kindly notify us and remove it from your system. The views or opinions expressed in this e-mail are those of the author and may not necessarily be the views held by Beds and Bars Limited. No contract may be concluded on behalf of Beds and Bars Limited by e-mail. Beds and Bars Limited: Registered in England and Wales: Company No: 1327896: Registered Office: 1D Colet Gardens, Hammersmith, W14 9DH: VAT Registration No. 235-2088-77.
Message body
belushi's large youth hostel chain
camden location incident the evening dec 22 2010 approximately 6pm
owned by bed and bath ltd
http://www.st-christophers.co.uk/london-hostels/contact
i spoke to nick---the manager---who helped me the night of the head injury
he was rude this morning and upset about me writing a letter to his bosses
and said he could have given me a few free nights if i had not chose to make it
a "legal matter" by writing a lettr
the defective hydraulic prop for the heavy huge metal cask is the broken part.
he insists that the case is serviceable---despite being broken and unwieldy.
i am trying to move into another place and may get a partial refund for my
advance pay.
nick was very unsympathetic.
i tried to tell them they should fix the cases, as more than one is broken in
the room.
there is an incident report which he will not give me.
my head is still hurting and even though it is christmas eve i may go again to
A&E to demand more exam.
i was an above average smart person, so because i seem normal to you is not the
same. i feel like something is different.
boxers who get hit in the head regularly suffer long term brain damage and i am
very worried for it as well as the scar.
nick said there would be no compensation for m time in the clinic two hours
either----
and that by paying the eight quid for the cab---somehow, that is enough.
-Original Message-----
From: mary eng [mailto:maryeng1@yahoo.com]
Sent: 23 December 2010 11:58
To: info@goodgelaw.com
Subject: Fw: faulty equipment and head injury at camden
i am an american student/tourist in london and received a painful blow to my
head at the youth hostel due to their faulty equipment.
can you tell me what to do, or if i should pursue a claim?
i am a paralegal student in the USA but UK differs
\any comment or reference or possible support would be greatly appreciated!
mary eng
